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Employee Engagement Surveys – Finger On The Pulse Research

We conduct employee engagement surveys and feedback research driven around the specific needs of our clients, in terms of scope, process and deliverables.

Employees and their performance are crucial to the overall success of your company.  It’s essential to make sure that your workforce is engaged with and aligned to your strategy – engaged colleagues lead directly to improved performance for your business.

In addition to ensuring your teams have all the tools they need to do the job and are having regular 1:1’s with their line managers, engaging an independent third party such as Finger on the Pulse Research, to undertake a regular Employee Engagement Survey will enable you to understand and measure the level of employee commitment, engagement, motivation, but also how they feel about the strategic direction of the business and whether they’d recommend others to work for the company.

All this needs to be measured to ensure your business and your whole workforce are pulling in the same direction and working together to deliver strong performance and growth. This is where Finger on the Pulse Research come in.

Conscious of the maxim that ‘you shouldn’t mark your own homework’, engaging FOTP Research, a specialist B2B research company, as an independent third party to work with you, is the best way forward to develop and conduct an Employee Engagement Survey for you.

We will work with you to:

  • Understand your requirements
  • Develop the survey
  • Conduct the Employee Engagement Survey
  • Analyse the data and
  • Present the insights
  • Finger on the Pulse Research (FOTP) is a B2B research agency that specialise in gathering feedback from key stakeholder groups, in particular, Customers, Suppliers and Employees, by developing and conducting bespoke market research surveys.These three stakeholder groups are fundamental to the success of any business, yet how often do companies obtain feedback from them, to understand their perceptions of your business, in particular what you do well and what you could improve.Whether during “normal” times or times of crisis, timely, objective and actionable insights generated through research projects enable businesses to maintain a competitive edge and keep close to the needs of their key stakeholders.

    As a key Stakeholder Group, your Customers generate the revenue that drives your business forward. To do this successfully, it’s vital to understand and take into account the views/feedback of your customers when making commercial decisions and developing future strategy. Conscious of the maxim that ‘you shouldn’t mark your own homework’, engaging FOTP Research, a specialist B2B research company, as an independent third party to work with you, is the best way forward.

    We will work with you to:

    • Understand your requirements
    • Develop the survey
    • Conduct the customer satisfaction research
    • Analyse the data and 
    • Present the insights

    Customer Satisfaction Research – How we do it

    Step 1: Scoping the target respondents and understanding your business

    We hold initial meetings with our clients to achieve the following:

    • Clarify research requirements and potential areas to measure
    • Understand current processes and business characteristics
    • Select appropriate customers to gain feedback from
    • Recommend and agree an appropriate sample size
    • Provide a full project schedule to include timelines and deliverables
    • Step 2: Qualifying the core components of successful relationships with your customers

      • The key drivers of customer relationship performance are identified by conducting a number of in-depth telephone interviews with a sample of your customers
      • The output of these interviews are clearly defined Performance Areas and the individual Performance Attributes that determine your customer relationships

      Step 3: Measuring the Pulse of your customer relationships

      • An online survey with a combination of ratings and “open text” boxes is used to gather customer feedback on how they rate your company on the agreed Performance Areas and Attributes
      • The Performance Areas and Attributes measured are those we defined from the earlier qualifying interviews

      Step 4: Reporting via scorecard and identifying customer relationship strengths and areas for improvement

      Output of results include:

      • A customer relationship health Scorecard
      • A measure of performance for each Performance Area and Attribute
      • Verbatim comments providing further insight into the ratings provided
      • Identified customer relationship strengths and areas for improvement
      • Data analysis and recommendations to help you drive stronger customer relationships

       

      This survey focuses on measuring customer satisfaction across a range of key metrics to help you understand what your customers perceive your company is doing well, and more importantly, focus on what needs to be improved.

      Actionable insights from the survey will enable you to drive strong collaboration and maintain a competitive advantage.

      Employees and their performance are crucial to the overall success of your company.  It’s essential to make sure that your workforce is engaged with and aligned to your strategy – engaged colleagues lead directly to improved performance for your business.

      In addition to ensuring your teams have all the tools they need to do the job and are having regular 1:1’s with their line managers, engaging an independent third party such as Finger on the Pulse Research, to undertake a regular Employee Engagement Survey will enable you to understand and measure the level of employee commitment, engagement, motivation, but also how they feel about the strategic direction of the business and whether they’d recommend others to work for the company.

      All this needs to be measured to ensure your business and your whole workforce are pulling in the same direction and working together to deliver strong performance and growth. This is where Finger on the Pulse Research come in.

      Conscious of the maxim that ‘you shouldn’t mark your own homework’, engaging FOTP Research, a specialist B2B research company, as an independent third party to work with you, is the best way forward to develop and conduct an Employee Engagement Survey for you.

      We will work with you to:

      • Understand your requirements
      • Develop the survey
      • Conduct the Employee Engagement Survey
      • Analyse the data and
      • Present the insights

      Employee Engagement Research – How we do it

      Step 1: Scoping the target respondents and understanding your business

      We hold initial meetings with our clients to achieve the following:

      • Clarify research requirements and potential areas to measure
      • Understand current processes and business characteristics
      • Agree the appropriate employee groups to gain feedback from
      • Recommend and agree an appropriate sample size
      • Provide a full project schedule to include timelines and deliverables

      Step 2: Qualifying the core components of successful relationships with your employees

      • The key drivers of employee relationship performance are identified by conducting a number of in-depth telephone interviews with a sample of your employees
      • The output of these interviews are clearly defined Performance Areas and the individual Performance Attributes that determine your employee engagement
      • Alternatively, we can work directly with the client and based on our shared knowledge, can determine the list of Performance Areas and Attributes to be measured
      • An appropriate research solution is suggested and agreed upon, which could include online surveys, focus groups, in-depth interviews and telephone interviews

      Step 3: Measuring the pulse of your employee satisfaction

      • An online survey with a combination of ratings and “open text” boxes is used to gain employee feedback on how they rate your company on the agreed Performance Areas and Attributes
      • The Performance Areas and Attributes measured are those we defined from the earlier qualifying interviews and/or client discussions

      Step 4: Reporting via scorecard and identifying strengths and weaknesses in your employee relationships

      Output of results include:

      • An employee relationship health Scorecard
      • A measure of performance for each Performance Area and Attribute
      • Verbatim comments providing further insight into the ratings provided
      • Identified employee engagement strengths and areas for improvement
      • Data analysis and recommendations to help you drive stronger employee engagement
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