Home » QuickBooks Has Stopped Working ? Here’s How to Get Over It

QuickBooks Has Stopped Working ? Here’s How to Get Over It

QuickBooks Has Stopped Working

There is no doubt that QuickBooks excels in providing advanced and top-notch accounting features. With the help of this accounting software you can generate reports, print financial statements, run payroll and so on. Just like any other software, QB is not void of errors and technical glitches. Among one of them is QuickBooks Has Stopped Working issue that the users might encounter while trying to use the QB application. Usually, such types of QB issues might evoke due to incorrect installation of the accounting software. Furthermore, there may be a variety of other causes for QuickBooks not responding, which we will explore in this post, along with troubleshooting methods.

Don’t want to waste your precious time on the cumbersome troubleshooting solutions to overcome QuickBooks has stopped working? Well, don’t worry and contact our experts by dialing the helpline number +1(855)-856-0053. 

What are the reasons due to which QuickBooks Freezes While Opening The Company File?

Generally, damaged program files of QuickBooks Desktop lead to QuickBooks has stopped working error. Nonetheless, there can be a few other reasons behind its occurrence, which are mentioned below:

  • It might take place if your Windows operating system is damaged .
  • Corrupt installation of QB Desktop might interrupt you from accessing the QB application.
  • Having a company file with a long name.
  • Potential damage or corruption in the hard drive
  • Another reason may be corrupted or damaged QBWUSER.INI file 

What should you do to fix QuickBooks has stopped working error?

Now that you are well aware of the leading causes that evoke the QuickBooks has stopped working error, you can fix it easily using simple troubleshooting methods. So, here we have listed some of the simple techniques to fix it; check it out. 

Solution 1: Change the name of QBWUSER.ini and EntitlementDataStore.ecml files 

  • Open the Windows Start menu, type “Windows Explorer” into the search field, and choose Windows Explorer.
  • Access the folder containing the file named QBWUSER.ini by following the path.

“Users[Your user name]\AppData\Local\Intuit\QuickBooks [year].

  • Once you get the file, right-click on the file named QBWUSER.ini and choose the Rename option.
  • Type “.OLD” at the end of the filename and then press the Enter key.
  • Thereafter, move to the folder which contains the EntitlementDataStore.ecml file by following the path.

“C:\ProgramData\Intuit\Entitlement Client\v8.”

  • Now, right-click the EntitlementDataStore,ecml file and rename the file by adding.OLD at the end of the file name.
  • Next, open QBDT and attempt to open a sample company file.
  • If you can open a sample copy file but not the actual company file, then you should relocate the company file to a new location.
  • Try opening the company from a new location in QuickBooks Desktop to see if you get the QuickBooks has stopped operating error this time.
  • If you can open the company file, the underlying issue could be with the default folder, which could be destroyed or corrupted. Therefore, we recommend that you establish a new folder for the company file in the default location.


Solution 2: Check for the most recent Windows updates

  • Open the Windows Start menu and select Settings after typing “Settings” into the search window.
  • After this, choose the Update & Security option from the drop-down menu.
  • To discover if any updates for your Windows operating system are available, go to the Windows Update option.
  • If you see Windows updates, install them by following the on-screen directions.
Wrapping It Up!!

We hope you find this blog informative and useful in resolving QuickBooks has stopped working. If you’re still getting the same error after trying the troubleshooting techniques above, it seems like your QBDT installation has been severely damaged or corrupted. Therefore, our advice for you is to uninstall QB and reinstall it using the Clean Install tool from QuickBooks Tool Hub. For any additional help, feel free to consult our experts by dialing the helpline number +1(855)-856-0053

About the author


Hi, My Name is James. I'm an Accounting and Bookkeeping expert working with Asquare Cloud Hosting team since last 2 years. We at Asquare Cloud Hosting offers a number of data related services such as QuickBooks Cloud Hosting, Payroll, Xero, Sage Hosting and other accounting tasks. You can reach out to me by visiting our website or by calling our toll-free number +1(855)-738-0359.

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