In an era where most employees work remotely, it is necessary to communicate with them regularly to check on their progress. With the advent of computers, internet connections, and effective virtual communication solutions, it is now possible to communicate in real-time with a person or a group of people in different locations.
Thanks to voice calling, video platforms, people now have countless options for real-time communication over the internet. Most video calling solutions support both video and audio call API. And when it comes to the virtual communication world, these two types of communication standards are quite common. Let’s look into this more closely.
Getting in Touch During Times of Crisis
The Covid-19 pandemic wreaked unprecedented havoc on our daily lives. The prolonged lockdown caused feelings of isolation, loneliness, worry, and an increased need to connect. Despite the availability of various remote communication solutions, such as email, SMS texting, and chat, it’s easy to know why voice API and visual communication held particular appeal during this difficult time.
According to Psychologists, the ability to see someone’s facial expressions in real-time and maintain eye contact means that “there’s just a deeper level of affection and connection that can happen on video” – something that other modes of communication can’t do. However, there were numerous practical reasons why businesses, government agencies, schools, healthcare, and other organizations rushed to integrate video call API functionality into their communication platforms. With in-person meetings no longer an option, video chat and voice call SDK became a handy alternative.
The Perks of Voice Calling and Video Chat
While the unusual circumstances of the Covid-19 crisis contribute to the sudden increase in video and voice calling API, the tangible benefits of this mode of communication ensure its long-term viability even after the pandemic has passed.
Here are some of the perks of Voice and Video Chat:
Effective Communication
Any business or organization’s ability to communicate clearly and effectively is critical to its success. Connecting remote employees in face-to-face interactions helps prevent important information from being lost or misunderstood. Body language and gestures, facial expressions, and voice tone convey important information that emails or live chat would miss.
Encourages Collaboration
Conferencing apps provide a range of tools that aid in collaboration and productivity. Screen sharing and content sharing, and the ability to send attachments and edit documents on a shared screen in real-time, enable teams to collaborate even when they are physically apart.
Strengthens Trust and Relationships
Eye contact is especially beneficial in certain types of interactions. In situations like doctors sharing sensitive information, customer service representatives assisting a frustrated customer, and salespeople on the verge of closing a major deal- the ability to meet face-to-face can improve communication quality, signal a deeper level of care, and build trust.
Makes Meetings Possibly
The magic of video and voice call solutions is that you can be anywhere. It means you can attend multiple business meetings in various geographical locations on the same day. Businesses can quickly set up online meetings for people from all over the globe. The ease and convenience of conferencing solutions are unparalleled, and with the pandemic still ongoing, this could be its most important benefit.
Save Time and Money
It is no longer needed to attend meetings physically, thanks to video calls, voice call API, and voice chat API- allowing you to save time and money on travel. And yes! Nothing can replace face-to-face communication, and business travel are always necessary to some extent. But there are many situations where you can avoid the high cost and inconvenience of business travel.
Why Voice and Video Calling Will Thrive?
The countless benefits of video and voice chat SDK indicate that it is more than just a fad. Its broad applicability to several use cases has made it indispensable. Businesses have discovered that by integrating this essential tool into their communication platform, they can stand out from the crowd. Voice APIs and SDKs, however, have plenty of space to grow in the future. According to Global Market Insights, the $14 billion video conferencing market (2019) will grow to nearly $50 billion by 2026.
Why Choose Contus Mirrorfly for Voice, Video API and SDK?
CONTUS MirrorFly understands the value of staying connected. Being a reputable best voice API and SDK provider, we offer a complete communication backend with instant messaging and group chat, peer-to-peer and multiparty video calling. Using the CONTUS MirrorFly chat SDK and API, you can turn any conversation into leads. Our powerful messaging SDK has futuristic features and scales from two users to millions without queuing messages. With our instant messaging SDK, you can create a fully feature-rich chat platform with diverse messaging options like private, group, and public chat rooms.
Here are a few features to prove why CONTUS MirroFly is a better alternative:
- High-End Scalability
- Unsurpassed Quality
- Best In-App Chat Solution
- Security Speaks Privacy
- Migration Protocols
- UI Kit & Components
- Support Multiple Language
- Any Platform, Any Device
- Developer-friendly Platform
And amazingly more.
Closure Thoughts
It’s no surprise that replacing our landline phones with voice and video conferencing brings countless benefits, such as more productive remote meetings, more face time with customers, and more efficient communications. Both video and voice calls are crucial for increasing productivity in an organization. If you don’t mind seeing your callers/recipients, a voice call is your best option; otherwise, a video call is for those who want to see live pictures or images from the other end.
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