You need a courier company that is big enough to be able to offer a professional service, and deliver on time, but they also need to be friendly. This is key for the kind of service experience the end client will end up having. Finding the right courier service for small businesses can be a tricky process. After all there are so many firms out there and they all offer their services in their own ways.
As technology becomes more advanced and connected, sameday courier delivery services provide great reassurance through tracking. Both you and your customers are now in more control. This means the service and service delivery is also a great deal better too. This is also perfect for the customer. They can be sure of a much more complete type of service and service experience.
The current e-commerce market
In the UK purchasing habits have shifted and we’re ordering more over the internet. For 7 out of 10 of us, tracking a delivery improves our confidence in making a purchase online. However, there are other factors that are important to consumers when receiving a delivery. 87% of online shoppers appreciate details on proof of their delivery, and over 85% of consumers feel proof of dispatch and the option to reschedule a delivery are also important. The UK eCommerce market is growing by 7% p.a. on average (2019-2024). With this, there has been a need for sameday couriers to help deliver key items to customers.
Good customer service is very much key
Nurturing your customer base is crucial to success. Upholding high standards is essential to maintaining customer loyalty. This in turn will improve your company’s reputation and engage new customers. Around two-thirds of consumers consider poor delivery standards to be the worst thing that can go wrong with online shopping. Most customers use eCommerce services for ease, but if deliveries are late or inaccurate it may prevent them from returning to buy more, damaging trust and impact on reputation.
Delivery management is a key part of the process
Get a good delivery management process in place early on and you will be able to tweak it to perfection and sort out any problems sooner rather than later. As soon as orders come in you should begin planning to get them out straight away, to waste as little time as possible.
You can be sure of being protected from theft / loss
Because a courier gives you a complete, personally trackable and identifiable door-to-door service, there is no risk of rogue postal workers stealing your valuables during their transportation. It is also virtually impossible for items carried by courier to be lost or misplaced in the system with the result of delivery being delayed for days, weeks or longer, as has been known to happen to parcels, because items carried by door-to-door courier do not need to be transferred between vans or trains and a succession of depots, or moved around within depots. Because courier service is inherently more secure, you will also be offered insurance. It will be done on the declared value of your shipment as standard, included in the price.
Overall – what you need to know
There is more still to note of these services. Another advantage of transporting goods by courier is that a dedicated courier doing a job will handle your goods with the greatest care. They will not be moved around or put down as many times in the course of their journey as they would be if sent by post. They are also extremely unlikely to be dropped or crushed under other heavy items. It is best to do your research ahead of hiring your courier who you choose.
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