If you work in the hospitality industry, you are well aware of the importance of having a hotel phone system. The hotel sector is extremely competitive, with very little room for mistakes in most major cities. An excellent phone system might not appear to be a bargain for your company at first sight. In a customer-centric industry, however, going above and beyond to provide an excellent customer experience is critical.
A good phone system will allow hotel guests to simply report any problems or requests to the personnel. Not only that, but the quality of internal communication between team members improves as well. Customer reservations, supply chain management, and call transferring all increase dramatically when a hotel employs a high-quality hotel phone system.
Types of Hotel Phones
VOIP Phones
Voice Over Internet Protocol (VoIP) allows you to make calls over the internet rather than over a regular phone connection.
In most cases, VoIP phone systems are hosted in the “cloud.” They provide consumers with a set of sophisticated functions that aren’t available with a standard phone system. With the variety of advanced capabilities available, a VoIP system would be a no-brainer if your hotel had the funds.
The benefit of a hosted phone system is that the expenditures are spread out over time rather than being a one-time expense. Hosted phone systems may save money on operating costs and usually include all outbound calls in the monthly fee.
PBX Phones
Call waiting, call conferencing, call forwarding, holding music, voice mail, and a variety of other functions are available with a Private Branch Exchange (PBX). The reliability of PBX systems is thought to be higher.
This is due to the fact that the hardware is on-site and does not require an internet connection to function. A PBX might be ideal for a large hotel. These phone systems are ideal for hotels that aren’t quite ready to make the switch to VoIP.
How Hotels Can Use Phone Systems?
Hotel phone systems constitute the communications foundation for most hospitality businesses, even as visitors increasingly use their mobile phones to connect with personnel. The technology is utilized throughout the hotel, from the front office to the backend and guest rooms.
The hotel’s communication center is located at the front desk. The phone system allows customers to contact the front desk, and some systems also display the guest’s name to the front desk worker, allowing for more personalized greetings. The phone system is used extensively in the back office.
Conclusion
When it comes to finding the ideal phone system for your hotel, finding a vendor who understands the size of your operation is critical. When bigger phone systems are installed, the price becomes more personalized, since the estimate you receive will be based on the system’s size and the degree of the features you desire.
Reach out to our customer support to know more about the right phone system for your hotel!
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